Scams and Fraud Awareness

At Britam, we take a zero-tolerance approach to fraud and deception. We are committed to protecting our clients and potential employees from all forms of fraudulent activities as described below.

Identity Theft Fraud

Identity theft fraud in insurance occurs when someone uses stolen personal information to fraudulently obtain insurance coverage or make fraudulent claims on an existing insurance policy. The fraudster may use the victim's name, National ID card number, KRA PIN number, phone number, date of birth, and other personal details to apply and/or claim for insurance policies, such as health, life, or motor insurance, without the victim's knowledge or consent.

Once the policy is obtained, the fraudster may file false claims or inflate legitimate claims to collect payments from the insurance company.

Individuals can protect themselves by safeguarding their personal information, such as by using strong passwords, not sharing sensitive information with others, reporting loss of personal documents such as ID to law enforcement and Britam, and monitoring their account statements for suspicious activity. They should also review their insurance policies regularly to ensure that all coverage and claims are legitimate.

Get In touchReport a Fraud Incident

If you wish to report via call, the Toll free whistleblowing facility contacts are set out below:

Country Reporting Contacts
Kenya 0800 724 966
Uganda 0800 724 966
Tanzania 0800 724 966
Mozambique 0800 724 966
Malawi 0800 724 966

Alternatively, you can reach out through our Whatsapp number which is available for all countries.

Frequently Asked Questions

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